Contact Us

Any questions regarding a repair, new bike purchasing, accessory installation, component compatibility, special orders etc etc get in touch with us!


76 Franklin Street
Brooklyn, NY, 11222
United States


Bicycle Shop, Bicycle Repair



Store Policies


Accepted in store : Cash, All Credit Cards, Apple Pay, PayPal,

Accepted over phone or email : PayPal or

Return Policy (parts and accessories): Parts and accessories may be returned in unused condition in original packaging within 15 days for store credit; must have original receipt. APPLIES TO IN-STORE PURCHASES ONLY. *Helmets can not be returned or exchanged.

Return Policy (bicycles) : Bicycles may be returned in unused condition within 5 days for store credit.

Special Orders : Non-refundable 50% deposit. Must be paid in full and picked up within 15 days of arrival. No returns.

Layaway : We do not offer layaway. We can hold parts and accessories for 24 hours.

Repair Policy : Shop may refuse any repair for safety concerns. Will not work on motorized / electric bicycles. Bicycle must be picked up within 72 hours of repair completion. $10 per day storage fee, everyday after 72 hours. If left over 30 days it becomes property of Silk Road Cycles. Labor is warrantied for 7 days after payment and pick up.