Accepted in store : Cash, All Credit Cards, Apple Pay, PayPal, Cash.me
Accepted over phone or email : PayPal or Cash.me
Return Policy (parts and accessories): Parts and accessories may be returned in unused condition in original packaging within 15 days for store credit; must have original receipt. APPLIES TO IN-STORE PURCHASES ONLY. *Helmets can not be returned or exchanged.
Return Policy (bicycles) : Bicycles may be returned in unused condition within 5 days for store credit.
Special Orders : Non-refundable 50% deposit. Must be paid in full and picked up within 15 days of arrival. No returns.
Layaway : We do not offer layaway. We can hold parts and accessories for 24 hours.
Repair Policy : Shop may refuse any repair for safety concerns. Will not work on motorized / electric bicycles. Bicycle must be picked up within 72 hours of repair completion. $10 per day storage fee, everyday after 72 hours. If left over 30 days it becomes property of Silk Road Cycles. Labor is warrantied for 7 days after payment and pick up.